Refund policy

Last updated: 17 October 2026

This refund and returns policy applies to consumer purchases from Drop Art (Teylerspark 63, 2441 LG Nieuwveen, the Netherlands). Contact: hello@dropart.eu.

Right of withdrawal (14 days)

If you buy as a consumer in the EU/EEA, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason (EU Consumer Rights Directive).

Submitting a request

Submit your request through your customer account: https://dropart.eu/account. Log in, open your order and choose return or cancel. No account, or stuck? Email hello@dropart.eu with your order number. We will send a model withdrawal form on request.

Cancelling (before shipping)

Has your order not been shipped yet? You can cancel it through your customer account. Once confirmed, we refund the full amount to your original payment method.

Returning (after delivery)

Let us know within 14 days of delivery that you wish to withdraw, via your customer account. Then send the product back within 14 days of that notice to:

Drop Art, Teylerspark 63, 2441 LG Nieuwveen, the Netherlands

You arrange and pay for the return shipping yourself. We recommend a tracked service and keeping your proof of postage, and to pack the product securely. Until it reaches us, you are responsible for the parcel.

Condition of returns

Please return the product complete and in its original packaging. You may open the box and look at the contents, as you would in a shop, to see what is in it. Using the materials goes beyond that: opening or squeezing out the paint, printing with the gel plate, brayer or texture plates, or using the practice paper.

A kit that has been used cannot be resold. In that case we deduct the resulting loss in value from your refund, which can be up to the full purchase price. EU consumer law allows this: you are liable for any loss in value caused by handling the goods beyond what is needed to establish their nature, characteristics and functioning. So if you are unsure, please keep the contents unused until you have decided to keep the kit.

Refunds

After we receive and check the return, we refund the purchase amount to your original payment method without undue delay and no later than 14 days after we learn of your withdrawal (we may wait until we have received the goods or proof of return). The cost of returning the goods is at your expense (see above), unless the product is defective or we sent the wrong product.

Defective or wrong products

Is something defective, or did you receive the wrong product? Contact us as soon as possible through your customer account or at hello@dropart.eu. We will arrange a replacement or refund in line with Dutch and EU consumer law. Your statutory rights remain unaffected.

Limited editions / Drops

Drops are limited editions and may sell out. The right of withdrawal applies as described above. Stock for exchanges may be limited; if an equal replacement is not possible, we will offer a refund.